Performance
Patient satisfaction is important to us and is measured:
- Pre-operative assessment clinic
- Ward
- Nursing care
- Doctor care
- Administration and reference
- General experience
The results of the survey demonstrate the high levels of satisfaction. Patients have widespread appreciation of our high quality care, safety, accessibility and friendliness.
Please select the PDF icons shown to download copies of recent reports showing this data:
Patient Satisfaction
(pdf 552148KB)
Patient Dissatisfaction
(pdf 473223KB)Data on every patient is recorded on an electronic patient record. This includes:
- Patient demographics
- Other ophthalmic conditions
- Pre-operative, surgical and post-operative details
From this data, we are able to collate and compare our outcomes to nationally published results. We submit detailed information regularly to the Department of Health, including:
- A range of key performance indicators on a daily basis
- Twice annually, a more detailed analysis of a range of clinical criteria.
Clinical Outcomes Report
(pdf 245737KB)