Complaints policy

Netcare is strongly committed to listening to our patients. We act and improve upon what our patients tell us and have a robust policy for managing complaints.

Our complaints policy is built on guidance and statutory requirements under the legal framework of the NHS complaints procedure.

The policy sets clear guidance on how verbal and written complaints will be handled fairly, efficiently and professionally.

For more information, including a copy of the complaints policy, please download the document below for the leaflet of ‘How to make a complaint’ that is given to all Netcare patients during their first appointment.