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Greater Manchester Surgical Centre - NHS Treatment Centre
Scottish Regional Treatment Centre - Stracathro
Surgical centres - Patient choice
Cataract centres
NHS Walk-in Centre - Leeds
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Netcare South Africa
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Our quality commitment

Our quality commitment

Netcare is passionate about people and strives to deliver the highest quality care to our patients and their relatives. Quality practice and performance improvement underpin the work of the health care team across the entire continuum of care.

The International Society for Quality in Healthcare (ISQua) found that consumers of health services consistently rank quality of the care delivered as a high concern and that the quality and safety of their care cannot be assumed. They conclude that quality and safety in health care are about health facilities, providers, clinicians and all other professionals, providing the 'right' care for the 'right' people at the 'right' first time and in the 'right' amount.

Quality can only be developed to its maximum potential if Netcare staff work together, become accountable to one another, our patients and our peers in the world of healthcare. At the heart of patient care, lies caring about how procedures in relation to the organisation and others are performed.

We remain fully compliant with the requirements of the following UK guidelines and commissions that monitor the standard of heath care provision in the UK:

  • The National Care Standards Commission

  • The Healthcare Commission

  • The National Minimum Standards and Private and Voluntary Healthcare Regulations in the Care Standards Act 2000 applies

  • The standards and requirements of Standards for Better Health (Department of Health, July 2004)

  • Nationally agreed best practice, particularly as defined in National Service Frameworks, NICE Guidance, national plans and agreed national guidance on service delivery

  • Relevant provisions of the Health and Social Care (Community Health and Standards) Act (2003), in particular those pertaining to the Duty of Quality

  • The Caldicott Guidelines’ requirements with relation to the management of patient data and confidentiality

  • Relevant provisions of Private Voluntary Healthcare (England) Regulations 2001.

However, in its quest for excellence, we aregoing further than just meeting the minimum required standards. We believe that continuous improvements in quality can only be achieved from the firm foundation of a quality system that is understood and engaged in by its entire staff and applied throughout the company in entirety.